Increase in cash on delivery

Among the various payment methods, Girlish offers the possibility of choosing the Cash on Delivery method.

To take advantage of the cash on delivery service and counteract any improper behavior by undisciplined customers, it is essential to be aware of and accept the conditions listed below:

  1. Once your order is confirmed, you have until the time of shipment to cancel it.
  2. Once the order has been shipped, it can only be cancelled by paying the shipping costs (outward, storage and return).
  3. By choosing the cash on delivery method, the buyer is bound to collect and pay for the goods; the package cannot be refused under any circumstances.
  4. The buyer is required to provide a correct and valid shipping address for delivery at the time of purchase.
  5. The buyer is required to indicate their name on the doorbell. If this is not possible, they must indicate the name on the doorbell in addition to their name (e.g., Lavinia Rossi c/o Michele Verdi). If the doorbell is not present or malfunctions, please notify us so we can notify the courier.
  6. The courier is not required to call you before delivery.
  7. The courier does not have specific delivery times, and it is not possible to choose a specific time for delivery. Therefore, you must be available at home for delivery. Cash on delivery is not recommended if you are unable to stay at home.
  8. The courier will make two delivery attempts. The buyer is required to be available to collect the package within the second attempt. If the package is held unavailable due to the recipient's absence, it will be considered refused.
  9. The courier's movements are tracked by GPS, and the courier actually declares what he does (excuses such as "the courier didn't come," etc., are not accepted).
  10. Our orders are processed within 24-48 business hours. However, delivery delays or errors by the courier are possible (although rare). Such delays do not justify refusing the package.
  11. Failure to deliver due to refusal, incorrect address, or customer unavailability will result in shipping costs (outward, storage, and return) being charged to the customer, with a minimum amount of €30.00.
  12. In the event of non-payment of fees, we will proceed with the forced recovery of the amounts, with additional costs, and report them to the authorities for the crime of fraudulent insolvency (Article 641 of the Criminal Code).

By confirming the order you declare that you have read and accepted these conditions without any reservation.